Virus Removal Guide

AVG automatically blocks infected files from being saved into your computer and malicious web pages from being loaded. However, if any threat found its way into your computer, AVG can detect, block and help you remove it.

Detection on Scan Results

After scanning your computer with your AV software, a list of detections will be shown to you and the recommended option is to click Remove all. This way all threats will be removed and your computer restored to health.

Threat detection popup

If an infection was detected in your computer, your AVG software will block access to the file to prevent the spreading of the infection, and prompt you to choose one of the following options.

If none of the above works

There are special cases in which the infection persists, even after scanning and removing. Please select from the options below the one that applies to your case.

A

Threat in a System File

When AVG detects a threat on an important system file, it does not remove it automatically to prevent deletion of files running your system.

Examples of important system files are:

- WINDOWS\system32\winlogon.exe
- WINDOWS\system32\user32.dll
- WINDOWS\explorer.exe
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B

Detection on Game File

If AVG detected a gaming file as infected, and you are sure that this file is correct and clean, it is possible that the detected file is a false alarm.

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C

Other type of infections

To deal with infections that are not located in System or Gaming files, please choose one of the following options:

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